Tag Archives: Brands

A Digital Network: Brand and Consumer

elysium design utopia

After a semester of research into online identities and branding, I finally  have a finished product!  Definitely the most interesting research based assignment I’ve undertaken at university which is both brilliant and terrifying because the research hasn’t just stopped because I finished the subject.  Anywho, the image below is linked, and the PDF is interactive (aka the contents gives you a quick jump to the right page), hope you enjoy!

This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 International License.  To view a copy of this license, visit http://creativecommons.org/licenses/by-nc/4.0/.

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A Digital Network: Brand and Consumer

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User Generated Content

elysium design utopia

When brands utilise fan made, or user generated content, it becomes the advertising equivalent of citizen journalism.  It promotes the idea of participatory culture, while also adding to the narrative of the brand identity, and creating a community of collective understanding, collective intelligence, and collective passion (or brand tribes) around the brand organisation.

Bruns (2007) outlines characteristics of produsage with these 4 main points:

  • Moving away from dedicated individuals/teams, towards broader generation and distribution via participants;
  • Produsers move between the roles of leader; participant; and content user;
  • The generated content isn’t necessarily a finalised product, but something which can still develop;
  • Deliberate blind eye turned from copyright, in order to build upon existing works for further engagement.

A great example of a brand utilising user generated content to tell a targeted narrative are the hashtags UOW promotes to highlight student culture: #ExperienceUOW (1 | 2

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Performance of Online Identity

Our social media profiles provide a platform to tell a narrative about a subject we have the ultimate authority on: Ourselves.  So how does this tie into branding?  As highlighted earlier, “branding is not the logo, it is not the name, but rather it is a conceptual idea, which gives consumers ‘something to believe in.” (Turner, 2015).  Placing this into a personalised context, it means that our  digital identity is not based solely on our avatars, usernames, and bios; it is formed around what we utilise our platforms for, what message we communicate though our tweets, our Instagram pictures, our status updates on Facebook.  The avatar/username/bios form a quick overview, while the content we publish allows the audience to get a better understanding of who we are. “In essence, our online selves represent our ideals and eliminate many of our other real components.” (Green, 2013)

Are our online identities accurate reflections of who we are as a whole?  Do we successfully communicate the way we understand and approach life through our digital profiles?  Or do we instead present a false construction of ourselves online?  One of the ideas I suggested in my post about branding and transmedia, is that perhaps our online identity varies across different platforms, together creating a larger narrative of the self, but also existing separately, without the need of information from another network.

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If we are displaying different aspects of ourselves through different social networks, it becomes clear that we are curating our online presence for different audiences.  Our representation of self, although only an aspect of our identity is still a vital part of it, not making it any less valid than a social network which includes all possible information in one space; but rather targeted towards a more specific audiences.

“When an individual plays a part he implicitly requests his observers to take seriously the impression that is fostered before them. They are asked to believe that the character they see actually possesses the attributes he appears to possess, that the task he performs will have the consequences that are implicitly claimed for it, and that, in general, matters are what they appear to be.” (Erving Goffman, 1959)

We enter into the social media space, assuming that the content published is an accurate representation of oneself, in some way; however when the narrative presented conflicts with itself, the authenticity has been lost.  Davis (2010) suggests that we “preemptively alter our offline selves in order to authentically convey ourselves online in a particular way”,  which is an interesting concept if we acknowledge that we present different aspects of ourselves through different social networks.  If we are trying to authentically portray ourselves, do we lose authenticity if we omit certain aspects of our lives? I would argue that this is not the case, and Owen’s (2011) takes the idea of authenticity and how showing different aspects of self in different environments is still an authentic representation of ourselves: “James is an honest man and also kind. At the funeral of his wicked uncle, he will not be honest about his thoughts about the deceased, in order to be kind to the feelings of the rest of his family. […] Our identities are not socially universal.”  As such, we perform for different audiences, we aim to create a highly curated feed of information about ourselves, which is specifically directed at an audience, with similar interests, similar personality types, similar ideals.

As some extra food for thought; if we portray a different element of our overall identity on digital platforms, and chose to invest in AI technology after we died, would that mean our varied social presences would generate a number of vastly different versions of ourself as a result of the content we have access to?